privacy

Privacy Policy

Last Updated: October 30, 2023


Introduction


Almond Life, Inc. and its affiliates including Almond Life P.C. (“Almond”, “we”, “us”) have created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through our website located at www.almondobgyn.com (the “Website”) that is offered as part of Almond’s obstetrics and gynecology telehealth services. This Privacy Policy applies to all of the products, services, and websites offered by Almond or our related, affiliated and/or subsidiary companies (collectively the “Services”). 

By visiting our Website and/or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.


What does this privacy policy cover?


This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Information”). Personal Information does not include “aggregate” information which we aggregate from information (including Personal Information) you provide to us. Personal Information may be collected about our patients, prospective patients, visitors to the Website, and end users of the Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of the features and functionality of our Services.


Supplemental Notices. We may provide additional privacy notices to individuals at the time we collect their Personal Information. These additional privacy notices may supplement this Privacy Policy or may apply in lieu of this Privacy Policy. 


Notice Regarding Customer Data. In some cases, a customer or affiliated professional corporation may enter into a written agreement with us where we process Personal Information and/or Protected Health Information on their behalf (“Customer Data”). This Privacy Policy may not apply to Customer Data. The customer’s or affiliated professional corporation’s respective privacy policy and/or notice of privacy practices governs their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with the customer or affiliated professional corporation, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to our customer or affiliated professional corporation.


HIPAA Notice of Privacy Practices. This Privacy Policy does not apply to our covered entity, Almond Life, P.C.’s processing of “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Where we act as a covered entity, Almond Life, P.C.’s processing of “Protected Health Information” is governed by our HIPAA Notice of Privacy Practices.


Almond makes no representation and assumes no responsibility for the accuracy of information contained on or available through this web site, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this web site with other sources, and review all information regarding any medical condition or treatment with your physician.


NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE.


Collection of Personal Information 


Almond collects Personal Information in the following general ways:

  • Almond collects Personal Information you knowingly choose to submit to us through the Services, such as your name and email address. 
  • When you access or use the Services, Almond may automatically receive and record information on our server logs from your browser, including your IP address, cookies, and the pages you request. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored by Almond when you register with Almond.
  • Through third parties. 

Personal Information You Provide to Us 

 Account Information:  In order to use the Services, users may be required to have a valid Almond account to log in to the Website (an “Account”). When you register for the Services, Almond collects your name, email address, birth date, gender, zip code, your business phone number and business address (“Account Information”). Almond will also have access to information about your use of the Services such as medical appointments made, test results, geo-location data and other information available that is combined with your Account Information. 


Health Information: In providing Services to you, we may collect Personal Information that relates to your health or medical treatment that you have received. This may include, but is not limited to, information about medical history, information about your diet and wellness activities, and insurance information.


Virtual Video Visits – Telehealth: If we connect you with a medical professional via a virtual visit, you will need to provide access to your camera and microphone. We and others with whom you video chat (e.g., the medical professional) may collect the content and information you make available. 


Purchases: We may collect Personal Information and details associated with your purchases, including payment information. Any payments made via our Services with a credit or debit card are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).


Your Communications with Us: We may collect Personal Information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us.


Surveys: We may contact you to participate in surveys. If you decide to participate, we may collect Personal Information from you in connection with the survey.


Interactive Features: We and others who use our Services may collect Personal Information that you submit or make available through our interactive features (e.g., messaging, chat, and telehealth features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein. Please exercise caution before revealing any information that may identify you in the real world to other users.


Conferences, Trade Shows, and Other Events: We may collect Personal Information from individuals when we attend or host conferences, trade shows, and other events. 


Business Development and Strategic Partnerships: We may collect Personal Information from individuals and third parties to assess and pursue potential business opportunities. 


Job Applications: We may post job openings and opportunities on our Services. If you respond to one of these postings, we may collect your Personal Information, such as your application, CV, cover letter, and/or any other information you provide to us. 


Personal Information We Collect Automatically

We may automatically collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. This information is logged to help diagnose technical problems for analytics and for quality control purposes. We also collect Personal Information submitted by any visitor to our Website through messaging features we make available on our Website and use such information for the purpose of responding to your requests. 


Use of Technologies: We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services. Some of the Technologies we may use include: 


Google Analytics. For more information about how Google uses your Personal Information (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.


Personal Information We Collect Through Other Sources 

 Third-Party Services and Sources: We may obtain personal information about you from other sources, including through third-party services and organizations.  For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect Personal Information about you from that third-party application that you have made available via your privacy settings.


  Referrals and Sharing Features: Our Services may offer various tools and functionalities that allow you to provide Personal Information about your friends through our referral service. Our referral services may also allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only share with us contact information of people with whom you have a relationship (e.g., relative, friend, neighbor, or co-worker).


Use of Personal Information 


Generally, Almond uses Personal Information to deliver the Services to you, to improve the delivery of our Services and related products and services, to conduct our business, to develop analytics and aggregated data that allow us to improve our Services and related products and services, or to correspond with you. Specifically, Almond uses Personal Information to:


  • Authenticate access to the Account and provide access to the Services;
  • Provide, operate, maintain and improve the Services;
  • Send technical notices, updates, security alerts and support and administrative messages;
  • Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including confirmations and invoices;
  • Respond to comments, questions, and requests and provide customer service and support;
  • Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about us and our select partner;
  • Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
  • Personalize and improve the Service Content, and/or, features;
  • Monitor and analyze trends, usage, and activities in connection with the Services;
  •  For marketing or advertising purposes, which may include email campaigns, custom audiences advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking;
  • Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
  • Create de-identified and/or aggregated information, such as demographic information, information about health or wellness results, or other analyses we create;
  • Enable you to communicate, collaborate, and share files with users you designate; and
  • For other purposes as requested by you, as permitted by applicable law, or for which we will seek your consent if required under applicable law.


Storage and Transfer of Personal Information


These Services are intended for use by users in the United States. Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Almond processes and stores its data, including Personal Information, on cloud servers located in North America and transfers data to the third-party service providers described herein.


By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in the USA. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in the United States under lawful access regimes or court order.


Disclosure of Personal Information to Third Parties

We disclose your Personal Information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below. 


Physicians and Medical Providers: Our Services may allow you to share your Personal Information or interact with a physician or medical provider. Additional information regarding such sharing is provided in our HIPAA Notice of Privacy Practices. 


Service Providers and Business Partners:  We may from time to time employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. We currently engage third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).


Business Transfers:  If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.


With Your Consent:  If we need to use or disclose any Personal Information including Protected Health Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.


As Required by Law:  We may disclose Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other end users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce our contracts or user agreement, including investigation of potential violations hereof; and (iii) detect, prevent, or otherwise address fraud, security or technical issues. We may disclose Personal Information if we believe it is necessary to investigate potential violations of our Terms of Service, or to enforce those Terms of Service. The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.


Retention

We will keep Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Service or a separate agreement with you governing the applicable Services, if you cease using such Service, we may retain or destroy, at our discretion, all Personal Information and non-personally identifiable information we collect through your use of such Service. All retained Personal Information will remain subject to the terms of this Privacy Policy.


Your Privacy Choices and Rights

Your Privacy Choices. The privacy choices you may have about your Personal Information are determined by applicable law and are described below. 


Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy). 


Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.


“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.


Cookies and Personalized Advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others.


The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.


Please note you must separately opt out in each browser and on each device. 


Your Privacy Rights. In accordance with applicable law, you may have the right to :


  • Request Access to and Portability of Your Personal Information    , including: (i) confirming whether we are processing your Personal Information; (ii) obtaining access to or a copy of your Personal Information; and (iii) receiving an electronic copy of Personal Information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine readable format (also known as the “right of data portability”);

  • Request Correction         of your Personal Information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your Personal Information; and

  • Request Deletion         of your Personal Information. 



If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below or as otherwise instructed in the additional privacy notices provided at the time we collect your Personal Information. We will process such requests in accordance with applicable laws.


Minors

Almond does not knowingly solicit or collect data from children nor knowingly market to anyone under the age of 13. If you are under the age of 13, you are explicitly not authorized to use this Service. If you become aware that your child has provided us with Personal Information without your consent, please contact us at privacy (at) almondobgyn (dot) com. If we become aware that a child under 18 has provided us with Personal Information, we will take reasonable steps to remove such information from our systems and terminate the applicable account.


Terms of Service

 Please also visit our applicable Terms of Service, which govern the use of our Services.


Changes To This Privacy Policy

We may amend this Privacy Policy from time to time. If we make material changes or changes in the way we use Personal Information, we will notify you as required by applicable law. You are bound by any changes to the Privacy Policy when you use the Website, Website or Services after such changes have been first posted.


Contact Us

If you have questions regarding our Privacy Policy, its implementation, and/or our general practices, please contact us: privacy@almondobgyn.com


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